Shipping Info / Terms & Conditions
Orders are processed on a Monday, to Friday. If an order is placed after 4pm on a Friday, it will be posted the following Monday.
Confirmation of your order will be sent once payment has been completed and verified. Once the package has been processed by us, we will once again send you confirmation of shipping.
All rates and charges are calculated at checkout, depending on country and weight.
- We use Royal Mail 1st Class postage.
- We use Royal Mail Airmail Small Packets postage.
RECORDED / TRACKED DELIVERY
All packages can be sent via Recorded Delivery, by selecting this option at checkout. If you request recorded delivery, we will send you a paypal request to cover the extra postage charge. If you do not request recorded delivery at checkout, then your order will not be sent with a tracking number.
We would strongly recommend this method for higher value objects such as box sets and large vinyl packages.
EXPECTED DELIVERY TIME
Domestic orders: parcels should reach you within 1-3 days of dispatch.
- Europe: parcels should reach you within 3 to 5 working days of dispatch,
- Worldwide: parcels should reach you within 5 to 7 working days of dispatch.
If your order weighs over 2.4kg please contact us before placing your order.
All returns must be made within 7 days of receipt of your item from Lex Records.
The Lex Records shop accepts returns only in the following events:
- Product arrived damaged.
- Wrong items were delivered.
- Wrong size clothing delivered.
When returning a product please also contact us by email at firstname.lastname@example.org and include the following information:
- Your name
- Order number
- Name of the product you are returning
- Reason for return
Returned parcels that go missing and are not received by us cannot be refunded. For this reason we recommend you use recorded delivery when returning items to us.
The Royal Mail defines a domestic package as lost when it has not been received after 15 working days have elapsed since its delivery. International packages will be considered lost after 28 working days have elapsed.
If your order has not turned up after this time please contact us at email@example.com
Unless you have paid for your order to be sent with recorded delivery we are unable to refund lost or missing parcels or send another copy of the ordered item.
International packages can sometimes be delayed by customs, and can take longer than usual to be delivered. Also check your local Post Office, as packages can often also be held there.
If your parcel is returned to us due to being undeliverable, you will be contacted for an alternative postage address. We will resend the package to this new address but you are required to pay the extra delivery charge for re-postage. We can only repost orders once.
If you decide to cancel your order after it has been returned to us we will not be able to refund the shipping costs.
If you realize you’ve made an error with your shipping address please contact us immediately. If the order has not yet been packed we can adjust it but we cannot re-route the package once it's been posted.
We cannot make changes to the contents of an order once it has been placed.
Orders that qualify for free shipping will not be sent via recorded delivery, however this can be requested at checkout.
All our mp3's are currently 320kbps.
All digital downloads will be delivered to the email address used to make the purchase.
You will receive an email confirming that you have placed an order and a second email containing the download link for your purchase.
In order to receive your download, you must open the second email, and click on the link. You will only be able to access your purchase once, the download will expire after 1 download.
Individual and multiple orders will be delivered in their separate files via a link sent to your email address. The file will be available a zip as a one time download only.
If you have purchased multiple files, it is advisable to download each one separately in order to avoid any problems such as slow download speed.
Occasionally issues can arise, but if there is a problem with your digital order such as a corrupt file, please contact us immediately and we can remove and replace the file. Please also mention the name of the artist and release in your email.